Terms & Conditions.
The terms that govern our website, quotes, orders, custom fabrication, and our 5-day fabrication timeline.
These Terms & Conditions (“Terms”) govern your access to and use of our website and services, including any order or purchase of products through Sanders Sheet Metal LLC (“Sanders Sheet Metal”, “we”, “us”). By using our Site or placing an order, you agree to these Terms.
1. Products & services
Sanders Sheet Metal supplies metal roofing panels and fabricates custom sheet metal — including coping, gutters and box gutters, downspouts, end caps, conductor and collector heads, chimney caps, gravel stop, drip edge, trim and flashing, scuppers, and other custom-fabricated items. Products are available in steel, stainless steel, aluminum, and copper in a range of gauges, colors, and finishes. Available options are confirmed at the time of quote.
Material & finish variation. Metal is a mill-produced product. Minor variation in color, shade, gloss, gauge, or finish between production runs, coils, or batches is normal and is not considered a defect or grounds for return.
2. Quotes & pricing
There are two ways to buy from us. Standard stock sections — the items that show a price on their product page — can be bought online at that price. Everything else is quoted: product pages, custom dimension forms, and takeoff requests let you tell us what you need so we can price it. Custom work, non-standard sizes, and large packages are deliberately not sold online.
Quoted pricing is based on your specifications, material, color, gauge, and quantity, and is valid for the period stated on the quote. Online prices cover the formed section only — cleats, splices, straps, and end caps are not included unless they appear as their own line in your cart. All prices are confirmed at checkout and are subject to change without notice.
3. Ordering, deposit & payment
Orders can be placed online through the cart, by accepting a quote, or by contacting us by phone or email.
Online orders. Checkout is card only and is handled by Stripe; we never see or store your card number. Indiana sales tax of 7% and a 3% card processing fee are added at checkout and are shown to you before you pay. Online orders are paid in full at checkout. Unless we agree otherwise, they are picked up at 1558 E Boulevard, Suite G, Kokomo — we call or email when the order is ready. If you need an online order shipped, call or email us first and we will arrange it. You can cancel an online order for a full refund any time before we cut metal for it; once fabrication has started, Section 9 applies.
For custom and fabricated orders, a 50% deposit — or payment in full — is required before your order is scheduled and fabrication begins. Once we have ordered material for your job or begun fabrication, deposits are non-refundable, because the material and labor are committed specifically to your custom order. The remaining balance is due in full before delivery or pickup unless we agree otherwise in writing. We accept major credit/debit cards, check, cash, and wire.
4. Fabrication timeline — our “5-day fabrication”
Our 5-day fabrication refers to the shop fabrication of your order, measured in business days. So there is no confusion, here is exactly what it covers and when it starts:
The 5-day clock starts only after both of these happen: (1) your order, dimensions, and drawings are finalized and approved, and (2) we have received your 50% deposit or payment in full. Until both are complete, fabrication is not scheduled and the 5-day window has not started.
It covers fabrication only — cutting, bending, and forming your pieces in our shop. It does not include the time to source or receive the raw metal (coil or sheet) from our supplier. Material lead time varies by gauge, color, and finish and is separate; if the material for your order is not already in stock, the 5-day fabrication clock begins when that material arrives at our shop.
It does not include delivery or shipping time, which is scheduled and quoted separately.
It applies to standard orders under 2,000 linear feet. For larger orders we may still be able to hit the 5-day window, but it is no longer promised or guaranteed — we will give you an expected timeline up front.
Rush requests, large orders, or special-order materials may fall outside the standard 5-day window — if so, we will tell you the expected timeline up front. Dates we provide are good-faith estimates; we are not liable for delays caused by material suppliers, freight carriers, weather, or other events outside our control.
5. Custom fabrication & customer-provided dimensions
Custom items are fabricated to the specifications, dimensions, and drawings you provide (including through our custom dimension forms). You are responsible for the accuracy of the dimensions and details you submit. We fabricate to the numbers we receive; pieces made correctly to your submitted specifications are not eligible for return, exchange, remake, or refund due to incorrect measurements. If you are unsure how to measure, call us before you order and we will help.
Takeoffs, recommendations & approvals. As a courtesy we may run a material takeoff from your blueprints or plans, or recommend a system, product, color, gauge, or material for your project. Any takeoff, quantity, measurement, or recommendation we provide is offered in good faith to help you, but it is your responsibility to review and confirm everything before you order — including the pieces and sizes we take off the plans, footages and quantities, colors and finishes, materials and gauges, and whether the system, product, or color we suggested is correct and suitable for your project. By placing your order you confirm you have reviewed and approved these details. We are not liable for shortages, overages, wrong pieces, unsuitable products, or color or material choices that result from plans, information, or approvals you provided or confirmed.
6. Shipping, delivery & acceptance
We deliver locally with our own fleet and use freight carriers for non-local deliveries. We make every effort to meet the agreed delivery timeframe, but delivery times are estimates and are separate from the fabrication timeline in Section 4.
Inspection & acceptance. Please inspect your order at delivery or pickup. Signing the delivery receipt or invoice means the order is accepted as complete and in acceptable condition — note any shortage or visible damage on the receipt before you sign. If you notice something after you have accepted and signed for the order, you may contact us and we will look into it, but any remedy at that point is entirely at Sanders Sheet Metal’s sole discretion.
7. Pickup, storage & abandoned orders
Finished orders should be picked up, or accepted for delivery with the balance paid in full, within 21 days (three weeks) of our notice that they are ready. Orders left beyond that may incur reasonable storage fees at Sanders Sheet Metal’s discretion. Orders not picked up and paid within 60 days of completion may be treated as abandoned, and we may resell or dispose of the material to recover our costs, with no refund of any deposit.
8. Installation
Sanders Sheet Metal fabricates and supplies metal products; we do not install them. Proper installation, handling, storage, fastening, sealing, and on-building performance are the responsibility of the buyer and the buyer’s installer. We are not liable for issues arising from installation, jobsite handling, or how a product performs once installed.
9. Returns & refunds
Timeframe. Stock (non-custom) products, including standard sections bought online, may be returned within 7 days of delivery or pickup if they arrived damaged or with workmanship not up to par.
Condition. Returned products must be in their original packaging and condition, unused and undamaged. You are responsible for return shipping.
Custom & special orders. Custom-fabricated products, and products ordered specifically for a project and not stocked, are not eligible for return unless deemed defective by Sanders Sheet Metal upon inspection. Opened or used products cannot be returned.
Damaged or defective items. If you receive a damaged or defective item, contact us immediately at info@sandersmetal.com or 765-432-4157 to initiate a return and receive instructions. Include a copy of your invoice with the returned product.
Refunds. Approved refunds are processed within 14 business days of our receiving the returned product. Original shipping costs are non-refundable unless the return is due to a defective or damaged product. We recommend insuring return shipments; Sanders Sheet Metal is not responsible for return shipments lost or damaged in transit.
10. Warranties
The only warranty we pass through is the coating manufacturer’s finish (paint) warranty on coated metal, and the mill’s substrate warranty where it applies — see our Warranties page. We warrant our fabrication workmanship (bent right, cut to your submitted dimensions). Except as stated there, products are provided without any other warranty, express or implied.
11. Intellectual property
All content on this website — text, images, logos, drawings, and designs — is the property of Sanders Sheet Metal or its licensors and may not be used without permission.
12. Disclaimer
While we strive for accuracy, we cannot guarantee that all website content is error-free or current. You use this website at your own risk.
13. Limitation of liability
To the fullest extent permitted by law, Sanders Sheet Metal disclaims all liability for any direct, indirect, incidental, consequential, or punitive damages arising from your use of this website or our products. Our total liability for any order is limited to the amount you paid for that order.
14. Governing law
These Terms are governed by the laws of the State of Indiana, without regard to conflict-of-law rules.
15. Entire agreement
These Terms, together with any written quote or order we provide, are the entire agreement between you and Sanders Sheet Metal regarding your use of this website and our services.
16. Modifications
We may modify these Terms at any time. Changes are posted on this page, and significant changes will be noted more prominently.
Contact
Questions about these Terms? Email info@sandersmetal.com or call 765-432-4157.